Privacy Policy

Who handles your data

Maison Altitude, 540 Première Avenue, 06600 Antibes, France, is responsible for personal data collected through this website. Contact: contact@maison-altitude.com.

Data and purposes

We process contact and billing details, order and payment status, download records, correspondence and technical security data to fulfil purchases, provide support, meet accounting obligations, prevent fraud and establish or defend legal claims.

Processing is based on the purchase contract, legal obligations and our legitimate interests in operating and protecting the business. Required fields are identified; without essential information, we cannot complete your order. Optional fields are voluntary.

Service providers

Relevant data is accessible to authorised personnel and providers supporting the service, including DreamHost for hosting, Stripe for payments and Brevo for email delivery. Stripe handles card details; Maison Altitude does not store full card numbers.

Providers may process data outside the European Economic Area. Applicable transfer safeguards include European Commission standard contractual clauses or recognised adequacy arrangements. Information about the relevant safeguards can be requested at our contact address.

Retention

Data is retained as necessary to fulfil orders, meet legal obligations and handle claims. Accounting records are retained for ten years.

Cookies

Essential cookies support the basket, checkout and security. Non-essential cookies requiring consent are subject to your choices.

Your rights

Depending on the processing and applicable law, you may request access, correction, erasure, restriction or portability, object to processing, or withdraw consent. These rights do not override lawful record-retention requirements. Send requests to contact@maison-altitude.com. You may lodge a complaint with CNIL.